Delivery
Everything is made for you after you order, so an order goes through three stages: a short hold, production, and shipping. Here is what to expect at each one.
Last updated October 23, 2026
1. From order to doorstep
- Hold. After you pay, your order waits for a short production hold. You can cancel for a full refund during it.
- Production. When the hold ends, your order goes to print. The production time depends on the product and is shown in your cart and at checkout when we know it.
- Shipping. When your order leaves production you get an email, and the carrier and tracking link appear on your order page.
2. How long it takes
The production time shown at checkout does not include transit. Transit depends on where you live, the carrier and the product. We cannot promise a delivery date, so please treat any estimate as a guide, and order early for a date that matters.
3. Where we deliver
We deliver to the countries in the list at checkout. If your country is not there, we cannot ship to it yet. Some products may not ship to every listed country, and checkout tells you before you pay.
4. What delivery costs
Shipping is worked out from the items and the destination, and shown in your order summary before you pay.
5. Tracking your order
Open your order in your account to see where it is. Once it ships, the carrier's name, the tracking number and a link to the carrier's tracking page appear there.
6. Customs, duties and taxes
An order sent to another country can be charged import duties, taxes or handling fees by customs or the carrier. Unless checkout says they are included, they are not part of your order total and are the recipient's responsibility. We do not control them and cannot predict the amount.
7. Getting the address right
Give the full address, including any apartment or unit, and a phone number if the carrier might need one. We cannot change an address after an order has gone to print. If you spot a mistake during the hold, cancel the order from your order page and place it again.
8. Sending a gift
A gift can go straight to the recipient's address. Because we add your gift message by hand before the order goes to print, a gift order stays open for cancelling a little longer, and can take a little longer to leave.
9. If something goes wrong
- Your order has not arrived: check the tracking on your order page. If it never arrives, you can ask for a refund there.
- It arrived damaged or faulty: ask for a refund from your order page and tell us what is wrong.
- Anything else: contact us with your order number.