Frequently asked questions

Yes. There is no guest checkout. An account lets you follow your order, save your address and ask for help if something goes wrong. You also need to confirm your email address before you can pay.

Yes. Every item is made for you once your order goes to print, which is why there is a short hold first and why small differences from the pictures are normal.

Cards, handled securely by Flutterwave. Your bank may ask you to confirm the payment with 3D Secure, a PIN or a one-time code.

Prices are in US dollars and are shown in other currencies when the currency switcher offers them. The price and exchange rate are fixed when you place your order.

Not once it is placed. During the production hold you can cancel for a full refund and place a new order with the changes you want.

Production time is shown at checkout when we know it, then transit time depends on where you live and the carrier. We cannot promise an exact date.

To the countries in the list at checkout. If your country is not in the list we cannot ship there yet.

Open it in your account. Once it ships, the carrier and a tracking link appear on the order page.

Possibly, for an order sent to another country. Unless checkout says they are included, they are charged by customs or the carrier and are the recipient's responsibility.

Yes, for a full refund from your order page until the production hold ends. A gift order can be cancelled until it goes to print. After that, you can ask for a refund if something is wrong.

We email you when a refund is approved. Card refunds then usually take 3 to 15 days to reach you, depending on your bank.

Ask for a refund from your order page under “Need a refund?” and tell us what happened. We review every request and email you our decision.

You can ask. Because items are made to order, we decide these case by case.

Mark the order as a gift, write a message and add the recipient's name and email. We add your message by hand before the order goes to print, and you can cancel for a full refund until then.

We send them one email, about a day after delivery, asking whether the gift arrived. It has no prices, order number, address, message or your name. The address is stored encrypted and removed from the order once that email is sent, or straight away if the order is cancelled or refunded.

Both are in your account's privacy settings. You will be asked for your password again to make sure it is you.

Marketing emails only go to people who opt in. Use the unsubscribe link in any of them, or switch them off in your account's email settings.

Use “Forgot password” on the sign-in page and we will email you a link to choose a new one.

Our contact page has the details, and a few quick answers that might save you the wait.

You can request personalization for any qualifying item using the "Request Personalisation" button on its page. Add the details, and we'll reply via email.

For orders of 20+ units, use the "Request bulk quote" option to get a custom quote and information on batch handling discounts.

You can see your custom and bulk requests directly in your account under the "Quotes" section.